Delivery & Returns
As a sustainable business, we make all jewellery items to order so we have minimal waste. We normally make and dispatch your order within 3 working days but if you need your order sooner then please contact us directly.
UK Shipping
Christmas last order dates 2024
The last order dates for UK delivery before Christmas (based on Royal Mail shipping time estimates):
All website - Royal Mail Tracked 24: Wednesday 18 December 2024
Pieces from this collection can be ordered until Midnight Friday 20 December 2024 if you choose Special Delivery at the checkout.
You can collect your order from our studio until 5pm Monday 23 December 2024.
Collect your order from our studio
You can collect your order from our studio during our normal working hours (9-5:30pm). Just select this option at the checkout and we will email you when your order is ready to collect.
Our studio address: Wild Fawn Jewellery, Bourbon 201.2, Biscuit Factory, 100 Drummond Rd, London, SE16 4DG.
How much does delivery cost?
Orders up to £150 - Royal Mail Tracked - £3.99
Orders over £150 - Royal Mail Tracked - FREE
If your order is over £250 it may require a signature on delivery.
How long does delivery take?
Main collection (Excluding wedding, engagement, bespoke)
Your order should arrive 1-2 business days after dispatch.
Your jewellery is made-to-order and we usually dispatch orders within 3 business days.
If you need your order sooner, please contact us.
Wedding, Engagement & Bespoke
Please allow 1-2 weeks for dispatch of ready-to-ship engagement rings that need resizing.
Made-to-order engagement and wedding rings are usually dispatched in 4-6 weeks unless otherwise informed. Please refer to the product page or contact us for more information.
Bespoke jewellery pieces can take longer to design and make. Book a consultation to discuss your ideas.
International Shipping (Europe)
Last Christmas order dates 2024
The last order dates for delivery to Europe before Christmas (based on Royal Mail shipping time estimates):
Belgium:
Wednesday 11 December 2024
Germany, France, Ireland, Netherlands:
Thursday 12 December 2024
How much does shipping cost?
We ship orders to the EU with all duties and taxes paid, so your order will arrive as normal, with no extra charges or fees.
EU:
Germany, France, Netherlands, Ireland, Malta, Cyprus, Portugal, Austria
Royal Mail Tracked | Duties and Taxes Paid (Approx. 5-10 business days) - £8.50
EU:
Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Poland, Romania, Slovakia, Slovenia, Spain, Sweden,
Tracked Courier | Duties and Taxes Paid (Approx. 5-10 business days) - £14.99
Other Europe:
Åland Islands, Albania, Andorra, Armenia, Belarus, Bosnia & Herzegovina, Faroe Islands, Georgia, Gibraltar, Greenland, Guadeloupe, Guernsey, Vatican City, Iceland, Isle of Man, Jersey, Kosovo, Liechtenstein, Mayotte, Moldova, Montenegro, North Macedonia, Norway, Réunion, San Marino, Serbia, Svalbard & Jan Mayen, Turkey, Ukraine
Tracked | Royal Mail International (Approx. 5-10 business days) - £8.50
How long does delivery take?
Main collection (Excluding wedding, engagement, bespoke)
Your jewellery is made-to-order and we usually dispatch orders within 3 business days.
If you need your order sooner, please contact us.
Wedding, Engagement & Bespoke
Please allow 1-2 weeks for dispatch of ready-to-ship engagement rings that need resizing.
Made-to-order engagement and wedding rings are usually dispatched in 4-6 weeks unless otherwise informed. Please refer to the product page or contact us for more information.
Bespoke jewellery pieces can take longer to design and make. Book a consultation to discuss your ideas.
Will I have to pay any taxes or customs charges?
Orders placed by customers in the EU* include all taxes and charges, so you will not be charged any additional fees by the shipping carrier. Your order will be shipped using a 'Delivered Duties Paid/DDP' service.
*Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
Customers in other countries may be charged sales tax and customs charges by their local courier or postal service.
International Shipping
Last Christmas order dates 2024
The last order dates for delivery before Christmas (based on Royal Mail shipping time estimates):
USA, Canada:
Wednesday 11 December 2024
Australia & New Zealand:
Wednesday 4 December 2024
Canada, USA, New Zealand, Australia
Tracked | Royal Mail + Your Local Postal Service (Approx. 5-15 days) - £8.50
How long does delivery take?
Main collection (Excluding wedding, engagement, bespoke)
Your jewellery is made-to-order and we usually dispatch orders within 3 business days.
If you need your order sooner, please contact us.
Wedding, Engagement & Bespoke
Please allow 1-2 weeks for dispatch of ready-to-ship engagement rings that need resizing.
Made-to-order engagement and wedding rings are usually dispatched in 4-6 weeks unless you are otherwise informed. Please refer to the product page or contact us for more information.
Bespoke jewellery pieces can take longer to design and make. Book a consultation to discuss your ideas.
Will I have to pay any taxes or customs charges?
You may have to pay sales tax and customs charges to your local post service or courier on receipt of your order.
There are no customs charges or import duties for Australia on orders below AU$1000.
Customers in Canada can use this tool to estimate import duties and taxes: https://www.cbsa-asfc.gc.ca/travel-voyage/dte-acl/est-cal-eng.html
In the USA, import duties and taxes are not usually charged on orders below $800.
Returns & Exchanges
Christmas returns policy
Orders placed from 31 October 2024 can be returned for a refund or exchange until January 13 2025.
We will accept returns of items that have not been worn or damaged.
We reserve the right to reject returns of earrings for hygiene reasons (unless faulty) if we believe they have been worn.
Returning or exchanging an item
We will accept returns of items that have not been worn or damaged up to 28 days after receiving your item.
We reserve the right to reject returns of earrings for hygiene reasons (unless faulty) if we believe they have been worn.
Returns are free for UK customers.
If you are outside the UK, you will need to post your item back to us at your own cost, unless the item is faulty.
Please email to arrange your return or exchange: customercare@wildfawnjewellery.com
If you return an item from a multibuy offer (eg. buy one, get 25% off), you will be charged full price for the item you keep.
My jewellery is faulty, what should I do?
If you think your item needs to be repaired or replaced please contact us at customercare@wildfawnjewellery.com with some photographs and description of the issue, we will be happy to assist.
Can you resize my ring?
We want to make sure you'll be happy with your ring as soon as you receive it which is why it's so important to get your ring size right the first time round.
Please refer to our Ring Sizing Guide before purchasing a ring.
We make everything to order to be as environmentally friendly as possible, and we don't have spare rings to exchange, so we charge a small £10 fee to cover the labour and time to resize your ring.
Can I return a bespoke or personalised order?
Unfortunately we cannot offer a refund or exchange on bespoke or personalised items.
Can you repair my jewellery?
Yes! We want your Wild Fawn jewellery to last a lifetime.
If you think your jewellery needs repairing, email us with some information and photographs: customercare@wildfawnjewellery.com
Local Pick-up
Our studio is open by appointment only:
Bourbon 201.2,
Biscuit Factory,
100 Drummond Road,
London,
SE16 4DG