Job Opportunities
Wild Fawn is so proud to be a female founded and led business, we put female voices & experiences at the heart of everything we do. We strive to tell a story, our story and yours. A story of powerful women, caring and conscious of the world around us.
Our team is diverse, creative and committed to making the brand as ethical and eco-friendly as possible. On a journey together, every member of our team, past and present, has made an immersurable impact on Wild Fawn. Our guiding commitments are to the planet and its people, embracing traditional techniques with a modern world view, jewellery mindfully made and open to everyone, everyday.
Customer Care & Fulfilment Co-ordinator
Hours & Location
24 hours per week across 3 days (preferably Monday, Wednesday and Friday), 8-hour days including a 30-minute lunch break. Based in our Bermondsey studio.
Salary
Yearly salary £30,784 pro-rata
(Equivalent to £14.80 per hour - London Living Wage)
About the Role
We're looking for a warm, exceptionally organised and customer-obsessed individual to join the Wild Fawn team as our Customer Care & Fulfilment Co-ordinator.
At Wild Fawn, our customers are everything to us. Many of them are shopping for some of the most meaningful moments of their lives and we take that responsibility seriously. Our customer care isn't just a function of our business, it's one of the things we're most proud of. This role is therefore one of the most important in our studio. You'll be the first voice our customers hear and we need that experience to be exceptional, every single time.
What You'll Be Doing
Customer Care
- Responding to all customer enquiries via email, phone, WhatsApp and live chat with warmth, accuracy and professionalism
- Representing the Wild Fawn brand with genuine care in every interaction
- Resolving order queries, delivery questions and aftercare requests with confidence and empathy
- Taking ownership of the customer journey from first contact through to a happy resolution
- Escalating complex issues to the wider team where needed
Order Fulfilment
- Processing and picking daily website orders to meet our dispatch deadline
- Carrying out jewellery assembly and polishing as required
- Working closely with our goldsmiths to ensure orders move through the workshop smoothly and on time
- Keeping fulfilment records accurate and up to date using Excel
About You
Essential
- Fluent, excellent written and spoken English — this is non-negotiable for a role where clear, warm and accurate communication is everything
- Meticulous spelling and grammar. Every customer-facing message is a reflection of the Wild Fawn brand
- Comfortable using Excel including simple functions (SUM, filters, basic formatting etc.)
- Highly organised with a proactive, can-do approach and the ability to prioritise in a fast-paced environment
- A calm, professional and genuinely warm manner (especially under pressure)
- A true team player who thrives in a close-knit, collaborative studio environment.
Nice to have
- Experience with jewellery making
- Previous experience in a customer-facing or e-commerce fulfilment role
- Familiarity with Shopify — we use it for our online store, so any previous experience navigating orders, customer records or a CMS would be a real bonus.
How to apply
If you believe you are a perfect fit for this role and are passionate about contributing to a team that values ethical jewellery production and customer care, we would love to hear from you. Please email your CV and a cover letter detailing your relevant experience and why you are excited about this opportunity to Emma: opportunities@wildfawnjewellery.com
